Privacy Policy

At “মাটির পণ্য”, protecting your privacy is one of our top priorities. When you use our website or place an order with us, you trust us with your personal information, and we are committed to honoring that trust.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and how we protect it.

1. Information We Collect

We only collect the information necessary to provide and improve our services. This may include:

• Personal Information: Your name, mobile phone number, and delivery address.
• Order Information: Your order details, payment status, delivery information, and order history.
• Website Usage Information: Information such as the pages you visit, the device and browser you use, and the features you interact with. This information is not used to personally identify you; it is collected to improve our website’s performance, security, and user experience.

2. How We Use Your Information

Your information may be used for the following purposes:

• To receive, verify, process, and deliver your orders.
• To contact you when necessary.
• To send important updates regarding your order, shipment, delivery, and other service-related notifications.
• To verify payments and help prevent fraud.
• To improve the security, performance, and overall user experience of our website.
• To send you information about new products, special offers, discounts, campaigns, and important announcements via SMS. You may request to opt out of receiving promotional messages at any time. However, we may continue to send essential service-related messages, including order confirmations, payment updates, shipment notifications, security alerts, and other transactional communications.

3. How We Share Your Information

We do not sell, rent, or unnecessarily disclose your personal information to third parties.

However, limited information may be shared with the following parties when necessary to provide our services:

• Courier and Delivery Partners: To deliver your orders.
• Payment Gateway Providers: To securely process payments.
• Technology Service Providers: To operate, secure, and maintain our website.
• Legal Authorities: When required by the laws and regulations of Bangladesh.

4. Data Security

We follow modern technical and administrative security practices to protect your personal information. Our goal is to ensure the confidentiality, integrity, and security of your data.

• Our website implements security measures such as Content Security Policy (CSP) and Cross-Origin Resource Sharing (CORS) to help protect against unauthorized access, malicious scripts, and various web-based attacks.
• Sensitive payment information (such as card numbers, CVV codes, or mobile banking credentials) is never stored on our servers. Online payments are processed securely through trusted third-party payment gateway providers.
• Our website uses a passwordless authentication system. Every time you sign in, a One-Time Password (OTP) is sent to your registered mobile number for secure authentication.
• You are responsible for keeping your mobile number and OTP confidential. Please do not share your OTP or login verification code with anyone.
• While we make every reasonable effort to protect your information, no method of transmitting data over the internet can be guaranteed to be 100% secure.

5. Analytics and Website Usage

To make our website faster, safer, and easier to use, we use trusted analytics services, including:

• Microsoft Clarity
• Cloudflare Analytics

These services help us understand:

• Which pages are visited most frequently.
• Where users encounter usability issues.
• Which features need improvement.
• Overall website performance and reliability.

We do not use this information to personally identify users, build individual profiles, or serve targeted advertisements. The data is used only in aggregated and statistical form to improve our website and services for everyone.

6. Cookies

Our website may use cookies to improve your browsing experience.

Cookies may be used to:

• Remember your login session.
• Preserve your shopping cart.
• Remember your language and other preferences.
• Analyze website performance and usage.

Cookies do not provide us with access to your computer, mobile device, or personal files.

You may manage or disable cookies through your browser settings. However, doing so may affect the functionality of certain features of our website.

7. Links to Third-Party Websites

Our website may contain links to third-party websites.

Once you leave our website, this Privacy Policy no longer applies. We are not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Your Rights

You may request to:

• Access the personal information we hold about you.
• Correct inaccurate or outdated information.
• Request the deletion of your account or personal information, unless we are legally or operationally required to retain certain data.
• Opt out of receiving promotional SMS messages or other marketing communications.

We will make reasonable efforts to respond to such requests within an appropriate timeframe.

9. Changes to This Privacy Policy

We may update, revise, or modify this Privacy Policy at any time as necessary.

The latest version will always be available on this page. By continuing to use our website after any changes become effective, you agree to the updated Privacy Policy.

10. Contact Us

If you have any questions, comments, or concerns regarding this Privacy Policy, please feel free to contact us.

Email: support@matirponno.com

Phone: +88 018 66 181 650

This number is also available on WhatsApp and Telegram.